Must be able to maintain confidentiality with respect to patient information, Ability to reach over head, lift and carry 25 pounds and walk a considerable distance, Associate's degree or equivalent combination of education and experience in the healthcare industry or dietetics, Demonstrated ability of strong problem-solving skills, Experience working with MiChart/Epic and CBORD software, Ability to work in a self-directed manner, Participates productively as a member of a team, Completes tasks beyond general support level, Accepts instruction and direction from leadership. seasonal periods) as well as responding to the Call Center’s role in the firm’s Emergency Response Plan, Ability to work in a team environment with a client service focus, Underlying infrastructure of the firms’ applications, Addresses customer’s underlying needs by proactively seeking information from them, 1 or more years’ experience preferred with Human Resource Line Support, Benefits Line Support or Shared Services Delivery, Experience serving customers in a contact center via telephone and e-mail channels (chat/instant messaging delivery a plus), Microsoft Office Outlook and Word experience required, Promote SEFCU products and services in accordance with Performance Excellence Sales and Service Standards (listed above), Provide quality Investment & Insurance referrals, Work to achieve personal and department sales goals, Promote general mortgage services, i.e. Responds to Web Support and Secure Chat inquiries. Maintains accurate filing system to retrieve information when needed, Prepares, organizes and maintains the Endoscopy ERCP weekend call schedule, Assists the Endoscopy Billing Systems Coordinator in posting and charging revenue weekly, Prepares, organizes and maintains the scorecard for the Medical Director, Supports the Endoscopy Medical Director in sending out Epic letters, distributing mail, preparing expense reimbursement and check requests, transcribing dictations, prep for the weekly clinic sessions, schedules travel arrangements and prepares travel itineraries, Prepares, organizes and maintains the Harvard CV for the Medical Director, Prepares, organizes and maintains the Advanced Fellowship program for Endoscopy. Performs other tasks as directed, Ensures compliance with all hospital policies including patient confidentiality and attendance/punctuality. 10%, Assists branch staff and customers in resolving issues with ATM/Debit card and Online Banking usage to ensure customer satisfaction. … 20+ call center representative resume samples to customize for your own use. Impressive … Follows up with customers to ensure resolution, Follows organization standards to maintain excellent quality service, Completes all necessary paperwork and documentation, Inputs and edits information or data to document inquiries and correspondence, Develops and utilizes a filing and retrieval system to access records or information, High School Diploma, required; Associate’s Degree, preferred, Prior Customer Service or Sales experience, preferred, Experience working in a Call Center and adhering to call metrics, preferred, Proficiency in Microsoft Office Suite, required, Using excellent telephone skills make outbound phone calls to dental office patients, Reminder phone calls to patients who haven’t been in for 12 to 30 months, After reminder postcards have been sent, make follow-up phone calls to patients due for their 6 month check-up, Phone calls to patients to reschedule their existing appointments, Maintain accuracy by following the office scheduling format, updating as needed, and verifying patient insurance coverage, Answer inbound phone calls for dental offices from closing time until 8:00p.m. perform security checks on every call - Be courteous and friendly on the phones, Display professionalism (Language and Attire), Manage outstanding items in a timely manner - Offer reasonable time frames and deliver on promises to clients, Read and respond to emails and voicemails frequently, Attend mandatory phone coaching on weekly basis - Work on special projects between calls as assigned, Complete daily work on rejected documents in between calls, Previous Call Centre experience preferred, Previous Mutual Fund of Financial Industry knowledge preferred, Preferably with previous work experience in Hotel, customer services, or tourism industry, Preferably with tertiary education qualification from Hotel, Hospitality or Tourism Management courses, Preferably with computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing, Perform required tasks and validation steps to ensure production of timely and accurate employee payments, transfer of funds (EFT) and delivery of appropriate reports and related files for assigned Clients, Conduct timely and accurate processing of cyclical events including month end, quarter end, and year end related activities, Act as day-to-day liaison with Client designated contact(s) for payroll related processing events and system processing inquiries ensuring timely review and resolution of issues, Ensure ADP performs payroll services based on client requirements while validating that ADP meets required statutory obligations, Monitor and report on payroll performance metrics related to assigned clients, Participate in testing and validation as required for product updates and cyclical processing events (such as year end processing), Consistently seek to maintain the integrity of client and employee data, Maintain and adhere to quality controls throughout the payroll process as defined by ADP and Client, Maintain client payroll procedure manuals and business process documents, as required, 2+ years of Customer Service experience; 1+ year of Sales or Telemarketing experience, Solid problem solving and time management skills, Experience with live chat and social media, 1 year of sales or telemarketing experience, 2+ years of extensive Inbound Call Center experience, Projects an attitude of service, empathy, and patience to all customers under all circumstances and ensures caller understands and has complete information, Listens carefully and attentively to identify & understand concerns and anticipates callers’ needs, Promptly and accurately addresses caller’s inquiries using various administrative systems, Utilizes various resources (computer systems, published materials, websites) to assess the situation to determine an appropriate course of action, Listens to customers’ and internal stakeholders’ needs and is proactive in delivering 100% satisfaction, Maintains quality service by following policies and procedures, Uses computerized systems for tracking calls, information gathering, timekeeping and troubleshooting, Provides program and technical support and troubleshooting via phone, Works assigned shift within 8:00 a.m. - 8:00 p.m. Monday through Friday hours of operation. Follows up on all resolutions to ensure customer satisfaction. 10%, Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties, Proficient with MS Office products (Word & Excel) and the Internet, Excellent telephone and active listening skills, Ability to elicit customer needs with speed and composure, Ability to handle difficult situations and customers, High school diploma or GED required; Some college preferred, Ability to understand and apply knowledge of policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts and documentation requirements, Ability to download products / applications using various browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc. Work from action plans for continuous improvement, Ensure information provided to customers and internal processes followed are in compliance with standards (e.g. Skills who possesses a sense of urgency critical to the appropriate party format for a and..., my managers already had me onboarding and training to enhance process understanding Accurately present products package... 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