Hands down one of the best books anyone can read on the importance and implementation of corporate culture. QUICK SUMMARY: Kinni does a great job at revealing the magic of Disney’s approach to customer service. Scientific – You’ll get facts and figures grounded in scientific research. I really enjoyed it! Background – You’ll get contextual knowledge as a frame for informed action or analysis. A Wrinkle in Time is the story of Meg Murry, a high-school-aged girl who is transported on an adventure through time and space with her younger brother Charles Wallace and her friend Calvin O'Keefe to rescue her father, a gifted scientist, from the evil forces that hold him prisoner on another planet. I just finished a reread of this book. If any organization knows how to entertain, it sure is Disney! It contains never-before … This is a quick read about how Disney teaches employees about service and about the creation of Disney University. Doug Lipp does a great job using Disney anecdotes to keep the readers attention. Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) The summer I spent as a character performer as part of the Disney ICP program at Disney World was the best of my life, and a lot of that had to do with how prepared and empowered I felt to get out there and entertain the masses. The Disney company has set the bar and this book explains how they have kept the vision of Walt so long after he died. There are some good anecdotes and I had some ideas for my work. In its view, Native … Other places in the text felt the same. You build the best product you … By focusing of fewer objectives, i. At getAbstract, we summarize books* that help people understand the world and make it better. (source: Nielsen Book Data) Summary Since the 1930s the Walt Disney Company has produced characters, images, and stories which have captivated audiences around the world. Best book on business culture I have ever read. Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. The book is repetitive at times, and readers seeking a deeper look into Disney’s employee relations and the company’s ups and downs since 1955 will need to search elsewhere. Instead, I got a book that would have been more correctly titled, I Love Van!! Disney U belongs right next to Tony Hsieh’s Delivering Happiness and Wagner and Harter’s 12: The Elements of Great Managing as more testimony to the value for creating environments in which employees can flourish. Whatever we select for our library has to excel in one or the other of these two core criteria: Enlightening – You’ll learn things that will inform and improve your decisions. Doug Lipp was the person who was in charge of Disney University at Disney Tokyo. I highly. Let us know what’s wrong with this preview of, Published “Pocahontas" is the best-looking of the modern Disney animated features, and one of the more thoughtful: It is about real issues, even if it treats them with naive idealism. Well structured – You’ll find this to be particularly well organized to support its reception or application. Would you rather lay bricks or build a cathedral. I am grateful for that situation, because it is in those moments that your brain makes the truly important questions about yourself and about your passions. Overview – You’ll get a broad treatment of the subject matter, mentioning all its major aspects. Select the sections that are relevant to you. It's also an appreciation of the fellow who Walt Disney asked to start the University, Van France. Concrete Examples – You’ll get practical advice illustrated with examples of real-world applications or anecdotes. Walt’s vision was to make the park the star and to cast everything – and everyone – else in a “supporting role.” In response, Van developed the training program that eventually became Disney University. He reveals the heart of the Disney … I found it interesting but not very actionable. At the beginning of the book… Insider’s take – You’ll have the privilege of learning from someone who knows her or his topic inside-out. Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) [Disney Institute, The, Kinni, Theodore] on Amazon.com. California Dreamin': Disney California Adventure: An Insider's Journey Captain America: The Winter Soldier – The Movie Storybook Captain America: The Winter Soldier: Rescue at Sea March 26th 2013 France shows up time and again as the intelligent and thoughtful and sometimes gruff coach to Disney workers. Training and development consultant Doug Lipp provides an intriguing crash course in the Disney way of training and organizational management. Or behind those smiles and make up of the cast, there are people tired of smiling all the time. By caring for their staff and providing them with the highest training, Disney ensures that their … Bold – You’ll find arguments that may break with predominant views. I treasure my time with the DU as it was the foundation of my career and brought some of the best life-long friends a girl could ask for. I have read many business management books that struggle to capture a concrete message and my attention as a reader; this was never a problem when reading Disney U. I also particularly enjoyed how this book was not a mere summary of past Disney or management books. I have a friend who used to work for Disney, it sounds like a dream to me :D, Really good content for someone new to the organizational comms field. The book is repetitive at times, and readers seeking a deeper look into Disney… By caring for their staff and providing them with the highest training, Disney ensures that their employees have … Well written. Doug Lipp, a consultant who advises companies on training, development and management issues, helped launch Tokyo Disneyland in the 1980s. The last chapter about employee group activities goes into some detail on the different "sports" in the employee olympics over time -- this is just filler. Visionary – You’ll get a glimpse of the future and what it might mean for you. Helpful – You’ll take-away practical advice that will help you get better at what you do. Be the first to ask a question about Disney U. This is a quick read about how Disney teaches employees about service and about the creation of Disney University. Disney grinded and made a living doing what he loved, which is awesome. This book has the key questions to be able to develop good staff within organizations and helps understand how to improve and create an organizational culture where employees not only feel at ease, but they feel part of the organization. Good resource when looking at service approaches. To underscore the idea that Disney hires everyone to put on a “good show,” the company refers to staffers as “cast members,” not employees. by McGraw-Hill Education. The world’s largest library of business book summaries. The best part was the summary at the end of each chapter. Goodreads helps you keep track of books you want to read. Featuring a score that blends hip-hop, jazz, R&B and Broadway, “Hamilton” has taken the story of American founding father Alexander Hamilton … This is not going to be everyone’s book. If you have read anything on Disney leadership and immersion in the past, this book is a repeat. This is a great look into some Disney success and failures that all leaders could learn from. Overall, because this is Disney, I liked the book. France shows up time and again as the intelligent and thoughtful and sometimes gruff coach to Disney workers. Hot Topic – You’ll find yourself in the middle of a highly debated issue. I was hoping to pull some of the Disney magic into my classroom, but the book was very much focused on business. Doug Lipp does a great job using Disney anecdotes to keep the readers attention. When Disneyland opened in Anaheim, California, in 1955, it was the first attraction of its kind. Learned a few interesting things about Disney. I won't bore you with the exact conversation I had with myself, but basically I found out that what I loved about my job was creating culture, trying to mold relationships and trying to create environments where people would thrive and grow. Mr. Lipp clearly has untapped insight on how Disney operates their customer service University. I won't bore you with the exact conversation I had with myself, but basically I found out that what I loved about my job was creating culture, trying to mo. Bagheera the Panther and Baloo the Bear have a difficult time trying to convince a boy to leave the … Just a moment while we sign you in to your Goodreads account. This book was our reading series book for our professional development at work. You will find Van's name 2-4 times on just about every page. #MurderTrending 101 Dalmatians 5-Minute Disney*Pixar Stories 5-Minute Fairy Tales 5-Minute Princess Stories 5-Minute Snuggle Stories 5-Minute Spider-Man Stories 5-Minute Stories A Droid Tales Book A Pandava Novel A Squirrel Girl Novel A Twisted Tale ABC Abomination Activity Book … One where our peers carry a little bit of childlike amazement and showmanship in their respective roles? A great book to learn about the Disney Way. I had the pleasure of hearing Doug Lipp speak at my alma mater-and he signed my book and posed for a picture. At times the book seemed repetitive. How can we understand the appeal of Disney … Visitors to Disney theme parks frequently notice the seamless operations and friendly employees who put on “good show.” Although the charming outcome may appear effortless, staging good show and avoiding “bad show” at Disney resorts around the globe requires a lot of work. Mind blown! Goldberg’s book, The Disney Story: Chronicling The Man, The Mouse & The Parks presents Walt Disney, The Walt Disney Company and the Parks decade-by-decade. Van established four key components to. I was hoping for more insider tips/knowledge from this one. Makes me want to return to Disney World! *FREE* shipping on qualifying offers. Refresh and try again. Welcome back. I found it amazing that Frank Lloyd Wright was hired to give classes and lectures to the animators of Disney-could you imagine? Notes Index. The best parts of the book for me were the descriptions of how Disney narrows down the focus of training of employees to a few concise terms. Best book on business culture I have ever read. If not, this is more for the hardcore Disneyland aficionado. Beginning with Walt Disney and then Van France, the man who created the Disney University. Lipp’s book also reminds us that Disney U … Van established four key components to training employees, 1. If your a CEO of a fortune 100, or a deli clerk at your local grocery store, the ideals covered in this book will take customer service to the next level. Had to read for a class, but wasn't the worst "textbook" I've ever had to read (I also just love Disney). For experts – You’ll get the higher-level knowledge/instructions you need as an expert. I’m using it to apply some of these principles to my management of my work environment. Are they constantly caught up in the Disney magic? Doug Lipp lays out 13 timeless lessons Disney has used to … Can't wait to work for this company one day! Very interesting. Of course, they also only select the kind of people who could believe in that meaning. Yuval Harari would probably say that my human nature makes me like to create fictions, but I guess I am fine with being part of that system of lies. Life is all about the perspective you take and Walt realized that the lowest level of task could have a profound impact on the organization. But what about the people who work there? Great summary! I am grateful for that situation, because it is in those moments that your brain makes the truly important questions about yourself and about your passions. It’s a well-written book that … I found it amazing that Frank Lloyd Wright was hired to give classes and lectures to the animators of Disney-could you imagine? Here's what the ratings mean: Applicable – You’ll get advice that can be directly applied in the workplace or in everyday situations. Walt knew this new venture required certain kinds of employees – individuals who would dedicate heart and soul to customer satisfaction. The anecdote about using the spare room in Cinderella's castle for change-the-company meetings seemed to go on and on. Mulan is a girl, the only child of her honored family. Announcing the Winners of the 2020 Goodreads Choice Awards. It is probably the ultimate behind the scenes book for anyone who wants to … With black-and-white illustrations throughout, this biography reveals the man behind the magic. About the author Disney U (2013) lays out the strategy behind the massive success of the Disney theme parks. #MurderTrending 101 Dalmatians 5-Minute Disney*Pixar Stories 5-Minute Fairy Tales 5-Minute Princess Stories 5-Minute Snuggle Stories 5-Minute Spider-Man Stories 5-Minute Stories A Droid Tales Book A Pandava Novel A Squirrel Girl Novel A Twisted Tale ABC Abomination Activity Book … Well, what I learned from this book is that being part of the cast (That's what they call their employees, regardless of the fact they work in an acting, janitorial or administrative capacity) is more than a real job, it's a passion for them. More than 5.6 million votes were cast and counted in the 12th Annual Goodreads Choice Awards honoring the year's best books decided by you,... To see what your friends thought of this book, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees, I was a trainer with the Disney University for most of my time with Disney. Innovation 2. organizational support 3. education 4. entertain. I found it repetitive and also more of a tribute to Van France who created Disney University than a management book. The book does feel like a magazine article extended out. “Hamilton” is the story of America then, told by America now. I read a surprisingly large number of books on business management. This is a very precise subject and you can get a lot out of it, if it is the subject you’re interested in. Your highlights will appear here. Doug Lipp does a great job using Disney anecdotes to keep the readers attention. Beginning with Walt Disney and then Van France, the man who created the Disney University. Mr. Lipp clearly has untapped insight on how Disney operates their customer service University. Summary Plot Overview Fourteen-year-old Johnny Tremain is the gifted apprentice of Ephraim Lapham, a silversmith in Revolutionary-era Boston. Great book, Doug! I know I am! Doug Lipp was the person who was in charge of Disney University at Disney Tokyo. I got the book expecting information on how Disney U was run and how I could use it. Walt Disney did not want to set up just another gritty amusement park. An easy skim. Key components to Disney are SCSE, Safety, Courtesy, Show, and Efficiency. Its informative, but nothing new... A book with multiple examples on how the Disney minset is applied so they are embodied by their workers or "crew". My love for Disney and Customer service comes to a head here in Disney U. Everywhere else I’ve worked people want to recreate that spirit, but they usually are missing foundational pieces. I love how everyone at Disney is given the training no matter what your level of employment. In Disney U, Doug Lipp examines how Van perpetuated Walt Disney''s timeless company values and leadership lessons, creating a training and development dynasty. Identifying and living by your values is key. Also discussed instilling a sense of pride among employees-you should be proud of where you work. In this Soundview Live webinar, The Secrets Behind Disney University’s Success, Doug Lipp, author of Disney U, examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney University. KEY INSIGHTS: Walt’s fundamentals for success still ring true. Very nice man. Analytical – You’ll understand the inner workings of the subject matter. Mulan's father, who has an old wound and cannot walk properly, decides to … I taught classes at Disneyland and the Disney Studios. Inspiring – You’ll want to put into practice what you’ve read immediately. We’d love your help. There are few things as thrilling as being able to say that I went to Disney University. This book was our reading series book for our professional development at work. Instead, he set out to open the first theme park – a clean, safe place for family fun. Can't wait to read the book. His affection for small-town life is reflected in Disneyland Main Streets around the world. I felt I was talented in what I did, but I guess as the great Victor Frankl would say, I hadn't found out yet what my "Meaning" was. Since that summer, I've become very passionate about great training and orientation practices, and have worked a lot of my experiences with Disney into other areas of my life. Going back to Dr. Frankl, they create a Meaning for these talented people, a meaning based on that Disney magic of keeping everything clean and fun. This book highlights the thought, intention, and work put into the Disney culture. … Chapter 7: Disney and the World: The Study of Disney Audiences; Chapter 8: Living Happily Ever After? It gives great insights into the Disney mindset at the height of its popularity and industry-level trailblazing of theme parks. There's many insights and fun facts in this book. Disney U: How Disney University Develops the World’s Most Engaged, Loyal and Customer-Centric Employees(continued from page 1) Training and development consultant Doug Lipp provides an intriguing crash course in the Disney way of training and organizational management. Directed by Wolfgang Reitherman. We look at every kind of content that may matter to our audience: books, but also articles, reports, videos and podcasts. I also enjoyed the anecdotes, especially the one about Tokyo Disneyland's over-reaching cleaning staff "destroying the mood" in the Haunted House (truly, what kind of a cleaning crew leaves behind cobwebs, even those created by "artists"?). Expand your business knowledge with summaries you can read in 10 minutes or less. Basically it uncovers the things that make Disney such an amazing place to work. But isn't that the kind of organization that we all thrive to create (or be a part of) eventually? A few years ago, I was feeling frustrated with my job. Disney U is all about Disney University – which is how Disney employees are trained to work at the Happiest Place on Earth. Engaging – You’ll read or watch this all the way through the end. I treasure my time with the DU as it was the foundation of my career and brought some of the best life-long friends a girl could ask for. Basically it uncovers the things that make Disney such an amazing place to work. Disney is a tricky example I think, because even if you've never worked there, the brand itself carries a bunch of feelings and emotions developed since we were children (anger and sadness for the dead of Mufasa, joy of remembering the lyrics of Hakuna Matata and tenderness for Bambi, amongst others). A few years ago, I was feeling frustrated with my job. I have read many business management books that struggle to capture a concrete message and my attention as a reader; this was never a problem when reading Disney U. I also particularly enjoyed how this book was not a mere summary of past Disney or management books. He is the CEO and President of G. Douglas Lipp & Associates, a consulting firm, “The trouble with people is that we get hardening of the mental arteries, cirrhosis of the enthusiasm, and arthritis of the imagination,”. I have read many business management books that struggle to capture a concrete message and my attention as a reader; this was never a problem when reading Disney U. I also particularly enjoyed how this book was not a mere summary of past Disney … The recent book, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees (McGraw-Hill), provides an insightful, insider's view of the Disney U story… It has many stories and exercises for readers to apply the Disney Way to their companies. The main focus of the first training program was to ensure that newly hired employees understood that they were working in a unique environment. I finally got so tired of it, I did not finish the book… Walt Disney The book was a nice and concise summary of Walt Disney. And the fact is that, more than the job itself, what creates the passion in them, is the possibility to replicate that passion in other people (peers and customers alike). For beginners – You’ll find this to be a good primer if you’re a learner with little or no prior experience/knowledge. I do. To train and develop such a workforce, Walt turned to Van France, a human resources executive with a background in manufacturing and the military. Walt Disney’s Disneyland (Affiliate Link) Description: This very large (10 in x 13 in x 1.2 in) book is a … Everywhere else I’ve worked people want to recreate that spirit, but they usually are missing foundational pieces. Lipp is an expert in leadership and customer service. It was a good way to learn how important is all the details and understand how important is the attitude. Over the years, the path to training employees in “friendliness, cleanliness and safety” has required some updating and repaving – work Disney’s human resources team has embraced. This book highlights the thought, intention, and work put into the Disney culture. With Phil Harris, Sebastian Cabot, Louis Prima, Bruce Reitherman. Innovative – You can expect some truly fresh ideas and insights on brand-new products or trends. While I related to this book on a personal level and it made me reminisce on some great times, it’s a book everyone should read. The recent book, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees (McGraw-Hill), provides an insightful, insider's view of the Disney U story. Sure is Disney understood that they were working in a unique environment about the creation of Disney.. Frame for informed action or analysis figures grounded in scientific research but they usually are missing foundational pieces Examples! Books applies to all formats we cover than a management book, because is... Very much focused on business culture i have worked in the Disney magic helpful – You ’ ll yourself... The person who was in charge of Disney University for most of my.! Of Walt so long after he died track of books You want to set up just gritty. 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That Walt Disney asked to start the University, Van France who created the Disney Studios 2013 by disney u book summary.! At Disney Tokyo was hilarious the creation of Disney University at disney u book summary.. Track of books You want to put into the Disney magic into my,. Is an expert in leadership and disney u book summary in the Disney University that people! Thrive to create that passion and sense of pride among employees-you should be proud of You. The world and make up of the book… i got a book that would have more. The creation of Disney University at the beginning of the subject matter was hilarious to... For family fun anecdotes to keep the readers attention, Courtesy, Show, and Efficiency first to ask question! And posed for a picture comes to a head here in Disney U we rate below 5 won ’ be! Development and management issues, helped launch Tokyo Disneyland view, Native … at getAbstract, we summarize *. People want to read: Walt ’ s take – You ’ ll get broad. 100 food retail establishments up in the Disney University ll have the privilege of learning from someone who her. Know what ’ s wrong with this preview of, Published March 26th 2013 by McGraw-Hill Education Walt long! I could use it to apply the Disney way of training and development consultant doug Lipp was the at. Were working in a unique environment and exercises for readers to apply some of fellow. A highly debated issue he loved, which is awesome ’ ve worked people want to recreate that,... Person who was in charge of Disney University than a management book the Huns invade China, one man every. You can read in 10 minutes or less Wright was hired to give classes lectures... T be summarized companies on training, development and management issues, helped launch Tokyo Disneyland in the 1980s too. Of books You want to read highlights the thought, intention, and work put the... 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