I wasn't in a call center but I had a similar issue. I was just waking up every hour, dreading my job. My wife was a supervisor at a call center for a few years when desperate for a job at a large retailer catalog department in the 90s. I Needed a Paycheck. Press J to jump to the feed. I hate my Call Center job How to quit and work from home. So anyone have any experience maybe with them or at a call center? She felt badly but had to fire several people after warnings and mentoring because they were unable to meet the company standards for up-selling. I hate everything about the job. .ehsOqYO6dxn_Pf9Dzwu37{margin-top:0;overflow:visible}._2pFdCpgBihIaYh9DSMWBIu{height:24px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu{border-radius:2px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:focus,._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:hover{background-color:var(--newRedditTheme-navIconFaded10);outline:none}._38GxRFSqSC-Z2VLi5Xzkjy{color:var(--newCommunityTheme-actionIcon)}._2DO72U0b_6CUw3msKGrnnT{border-top:none;color:var(--newCommunityTheme-metaText);cursor:pointer;padding:8px 16px 8px 8px;text-transform:none}._2DO72U0b_6CUw3msKGrnnT:hover{background-color:#0079d3;border:none;color:var(--newCommunityTheme-body);fill:var(--newCommunityTheme-body)} Rants, complaints, memes, help, general discussion and advice! I work in the call centre complaint’s department of a large, well-known financial institution in the UK, and I hate my job. As my first job out of college, I had no idea what I was getting into. If you dont have the required experience to do anything else dont freak out yet. I’m tired of getting yelled at because our company is simply following the letter of the law and the customer does not like that. I just wish that I didn’t hate the job so much. I Hate My Call Center Job I have been at my call center job for a little over 3 years. I hate having to sit at a desk for hours on end, feeling like I’m strapped down to it without the ability to get up and walk around. But it also putting that headset on, being tied too your desk, waiting for that beep. hahaha. I'll be quitting before the summer's out, just hoping I never have to work in a call centre again. ._3gbb_EMFXxTYrxDZ2kusIp{margin-bottom:24px;text-transform:uppercase;width:100%}._3gbb_EMFXxTYrxDZ2kusIp:last-child{margin-bottom:10px} I hate the entitlement some customers feel cloaked in the second they choose to dial a call centre. .Rd5g7JmL4Fdk-aZi1-U_V{transition:all .1s linear 0s}._2TMXtA984ePtHXMkOpHNQm{font-size:16px;font-weight:500;line-height:20px;margin-bottom:4px}.CneW1mCG4WJXxJbZl5tzH{border-top:1px solid var(--newRedditTheme-line);margin-top:16px;padding-top:16px}._11ARF4IQO4h3HeKPpPg0xb{transition:all .1s linear 0s;display:none;fill:var(--newCommunityTheme-button);height:16px;width:16px;vertical-align:middle;margin-bottom:2px;margin-left:4px;cursor:pointer}._1I3N-uBrbZH-ywcmCnwv_B:hover ._11ARF4IQO4h3HeKPpPg0xb{display:inline-block}._2IvhQwkgv_7K0Q3R0695Cs{border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._2IvhQwkgv_7K0Q3R0695Cs:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B{transition:all .1s linear 0s;border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._1I3N-uBrbZH-ywcmCnwv_B:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B.IeceazVNz_gGZfKXub0ak,._1I3N-uBrbZH-ywcmCnwv_B:hover{border:1px solid var(--newCommunityTheme-button)}._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk{margin-top:25px;left:-9px}._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:focus-within,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:hover{transition:all .1s linear 0s;border:none;padding:8px 8px 0}._25yWxLGH4C6j26OKFx8kD5{display:inline}._2YsVWIEj0doZMxreeY6iDG{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-metaText);display:-ms-flexbox;display:flex;padding:4px 6px}._1hFCAcL4_gkyWN0KM96zgg{color:var(--newCommunityTheme-button);margin-right:8px;margin-left:auto;color:var(--newCommunityTheme-errorText)}._1hFCAcL4_gkyWN0KM96zgg,._1dF0IdghIrnqkJiUxfswxd{font-size:12px;font-weight:700;line-height:16px;cursor:pointer;-ms-flex-item-align:end;align-self:flex-end;-webkit-user-select:none;-ms-user-select:none;user-select:none}._1dF0IdghIrnqkJiUxfswxd{color:var(--newCommunityTheme-button)}._3VGrhUu842I3acqBMCoSAq{font-weight:700;color:#ff4500;text-transform:uppercase;margin-right:4px}._3VGrhUu842I3acqBMCoSAq,.edyFgPHILhf5OLH2vk-tk{font-size:12px;line-height:16px}.edyFgPHILhf5OLH2vk-tk{font-weight:400;-ms-flex-preferred-size:100%;flex-basis:100%;margin-bottom:4px;color:var(--newCommunityTheme-metaText)}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX{margin-top:6px}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._3MAHaXXXXi9Xrmc_oMPTdP{margin-top:4px} The mute button is a great feature for venting (very cathartic on stressful calls). Wednesday, September 28, 2005. My plan is to hold out for another 5 months, so that I can put on my resume that I worked at this place for 1 year. Is. As someone who got caught in this hot mess of a job, I find it difficult to escape this black hole I hopped in one day when I just needed something to hold me over. The sad thing is, I just got it like 1 week ago. I love them. No job is worth your mental health. I feel the same way as you. I hate every second of it. This includes things like (but not limited to); Below are the 9 most common reasons why call center agents quit their jobs: 1. Break! I work in the call centre complaint’s department of a large, well-known financial institution in the UK, and I hate my job. If you replace bank for pharmaceutical company, and complaints for tech support, I could have written this myself. So, it's been a year since I quit my call center job. My recommendation is to seek another job, one which suits you better. I 100% feel the same way you do. Moronic and stupid things callers say No one has actually cursed at me. When my newspaper closed a few months later, I decided to try working three jobs that serve as good examples of how technology will be used at work in the future — … The management are quite chilled, so long as you do your work you're not going to get into trouble or anything. It's only part-time so it does mean I will take quite a pay cut, but if it gets me out of the CC, and it's what I want to do, it'll be worth it in the long-run. .FIYolDqalszTnjjNfThfT{max-width:256px;white-space:normal;text-align:center} Your mental health is a lot more important than the money, and after all, life isn't a dress rehearsal. I should feel positive about the job, not what I feel. If you get interviews, just attend them. The experience you get is nothing outside of the call center business. However, before I can celebrate the end, it is looking very likely that that contract will get extended for a further three months and just keep continuing until they no longer have a use for me (when that department closes in 2019.) Today is my first day back after three days off (five if you include the weekend) and I literally couldn't sleep last night for thinking about it. 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However, the wicked world of call centers are never without a complaint. Ended up moving to Florida with my fiancee and we lived with her dad for a while and got on our feet. Mostly I just suggest volunteering for special projects that come up and just showing genuine interest in a specific path (like analytics) within the same company. Don’t get me wrong…I know every job has its good and bad days, but when that job seems to have more bad than good days, and you’re tempted to do something utterly ridiculous to get yourself the push, you have to start reconsidering the job, surely? Nowhere near long enough to know if I truly hate the job or not, but I do hate it. ._1zyZUfB30L-DDI98CCLJlQ{border:1px solid transparent;display:block;padding:0 16px;width:100%;border:1px solid var(--newCommunityTheme-body);border-radius:4px;box-sizing:border-box}._1zyZUfB30L-DDI98CCLJlQ:hover{background-color:var(--newCommunityTheme-primaryButtonTintedEighty)}._1zyZUfB30L-DDI98CCLJlQ._2FebEA49ReODemDlwzYHSR,._1zyZUfB30L-DDI98CCLJlQ:active,._1zyZUfB30L-DDI98CCLJlQ:hover{color:var(--newCommunityTheme-bodyText);fill:var(--newCommunityTheme-bodyText)}._1zyZUfB30L-DDI98CCLJlQ._2FebEA49ReODemDlwzYHSR,._1zyZUfB30L-DDI98CCLJlQ:active{background-color:var(--newCommunityTheme-primaryButtonShadedEighty)}._1zyZUfB30L-DDI98CCLJlQ:disabled,._1zyZUfB30L-DDI98CCLJlQ[data-disabled],._1zyZUfB30L-DDI98CCLJlQ[disabled]{background-color:var(--newCommunityTheme-primaryButtonTintedFifty);color:rgba(var(--newCommunityTheme-bodyText),.5);fill:rgba(var(--newCommunityTheme-bodyText),.5);cursor:not-allowed}._1zyZUfB30L-DDI98CCLJlQ:active,._1zyZUfB30L-DDI98CCLJlQ:disabled,._1zyZUfB30L-DDI98CCLJlQ:hover,._1zyZUfB30L-DDI98CCLJlQ[data-disabled],._1zyZUfB30L-DDI98CCLJlQ[disabled]{border:1px solid var(--newCommunityTheme-body)}._1O2i-ToERP3a0i4GSL0QwU,._1uBzAtenMgErKev3G7oXru{display:block;fill:var(--newCommunityTheme-body);height:22px;width:22px}._1O2i-ToERP3a0i4GSL0QwU._2ilDLNSvkCHD3Cs9duy9Q_,._1uBzAtenMgErKev3G7oXru._2ilDLNSvkCHD3Cs9duy9Q_{height:14px;width:14px}._2kBlhw4LJXNnk73IJcwWsT,._1kRJoT0CagEmHsFjl2VT4R{height:24px;padding:0;width:24px}._2kBlhw4LJXNnk73IJcwWsT._2ilDLNSvkCHD3Cs9duy9Q_,._1kRJoT0CagEmHsFjl2VT4R._2ilDLNSvkCHD3Cs9duy9Q_{height:14px;width:14px}._3VgTjAJVNNV7jzlnwY-OFY{font-size:14px;line-height:32px;padding:0 16px}._3VgTjAJVNNV7jzlnwY-OFY,._3VgTjAJVNNV7jzlnwY-OFY._2ilDLNSvkCHD3Cs9duy9Q_{font-weight:700;letter-spacing:.5px;text-transform:uppercase}._3VgTjAJVNNV7jzlnwY-OFY._2ilDLNSvkCHD3Cs9duy9Q_{font-size:12px;line-height:24px;padding:4px 9px 2px;width:100%}._2QmHYFeMADTpuXJtd36LQs{font-size:14px;line-height:32px;padding:0 16px}._2QmHYFeMADTpuXJtd36LQs,._2QmHYFeMADTpuXJtd36LQs._2ilDLNSvkCHD3Cs9duy9Q_{font-weight:700;letter-spacing:.5px;text-transform:uppercase}._2QmHYFeMADTpuXJtd36LQs._2ilDLNSvkCHD3Cs9duy9Q_{font-size:12px;line-height:24px;padding:4px 9px 2px;width:100%}._2QmHYFeMADTpuXJtd36LQs:hover ._31L3r0EWsU0weoMZvEJcUA{display:none}._2QmHYFeMADTpuXJtd36LQs ._31L3r0EWsU0weoMZvEJcUA,._2QmHYFeMADTpuXJtd36LQs:hover ._11Zy7Yp4S1ZArNqhUQ0jZW{display:block}._2QmHYFeMADTpuXJtd36LQs ._11Zy7Yp4S1ZArNqhUQ0jZW{display:none}._2CLbCoThTVSANDpeJGlI6a{width:100%}._2CLbCoThTVSANDpeJGlI6a:hover ._31L3r0EWsU0weoMZvEJcUA{display:none}._2CLbCoThTVSANDpeJGlI6a ._31L3r0EWsU0weoMZvEJcUA,._2CLbCoThTVSANDpeJGlI6a:hover ._11Zy7Yp4S1ZArNqhUQ0jZW{display:block}._2CLbCoThTVSANDpeJGlI6a ._11Zy7Yp4S1ZArNqhUQ0jZW{display:none} If you know it's not for you, then get out there and find something that is more up your street. Hope you feel better soon. I have no dependents, and I’m pretty good at saving money so it’s not like I’d be entirely at a loss. BUT, I find the work extremely boring and unmotivating. So, I don’t even really have the time to interview unless I hit on lucky that there is holiday availability on the specific day of any interviews. Rep don't have the balls to deal with it first time will just tell them there a tech schedule, nope, rep lied it still on hold. I currently feel "stuck" because I get paid well to do it and have no other experience. I think the only thing that will make this bearable is knowing that I'm creating options for myself through applications etc. I worked in a call center for six months. It’s true I hate my job like most Americans do. So I've been looking for a job for quite sometime while I'm going to school and have had 0 luck. The past couple of weeks have been better. If they sack you for sick days then it's a win-win :). Hope you find your self a job you will really enjoy. Stay strong buddy. At the end of June, just saying I’d like to terminate the contract and that is the end of that. (Depending on the country/city you are) My life is ruined. My job has driven me to hate talking on the phone with my family and loved ones because I am so burnt out from dealing with assholes and shitty stupid people at my job. ._3-SW6hQX6gXK9G4FM74obr{display:inline-block;vertical-align:text-bottom;width:16px;height:16px;font-size:16px;line-height:16px} I worked at a insurance claims call center and then became an adjuster at the same place. It is good pay, they are working around my night classes, but it a call center. No, it may not be aimed at me, and I understand that, but I’m the one having to sit and listen to you anyway. This girl in one of my classes mentioned a local place was hiring (Alliance Data). By Meredith Bennett-Smith "I work for Comcast, and it is ruining my life." Press question mark to learn the rest of the keyboard shortcuts. ._2a172ppKObqWfRHr8eWBKV{-ms-flex-negative:0;flex-shrink:0;margin-right:8px}._39-woRduNuowN7G4JTW4I8{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:12px;padding-top:12px}._3AOoBdXa2QKVKqIEmG7Vkb{font-size:12px;font-weight:400;line-height:16px;-ms-flex-align:center;align-items:center;background-color:var(--newCommunityTheme-body);border-radius:4px;display:-ms-flexbox;display:flex;-ms-flex-direction:row;flex-direction:row;margin-top:12px}.vzEDg-tM8ZDpEfJnbaJuU{color:var(--newCommunityTheme-button);fill:var(--newCommunityTheme-button);height:14px;width:14px}.r51dfG6q3N-4exmkjHQg_{font-size:10px;font-weight:700;letter-spacing:.5px;line-height:12px;text-transform:uppercase;display:-ms-flexbox;display:flex;-ms-flex-pack:justify;justify-content:space-between}._2ygXHcy_x6RG74BMk0UKkN{margin-left:8px}._2BnLYNBALzjH6p_ollJ-RF{display:-ms-flexbox;display:flex;margin-left:auto}._1-25VxiIsZFVU88qFh-T8p{padding:0}._3BmRwhm18nr4GmDhkoSgtb{color:var(--newCommunityTheme-bodyText);-ms-flex:0 0 auto;flex:0 0 auto;line-height:16px} I’ve considered not going back in. Soo…yeah. And well, I don’t wanna say “hate” per se, I guess I just don’t enjoy it that much. I even have a Bachelor's degree, but that usually doesn't earn you shit without actual experience. :). This is my plea: if you receive a cold caller – whether or not they are a scammer – if you don’t want to talk to them just politely say no thank you. I took this job because it was the only one going and I was unemployed and needed work. Internet sucks, no relief for the connectivity issue, we have third party sales rep who messes up orders, crams the customer, and don't tell them about pos id and deposits. 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( 9 Posts ) Add |... Bone in their body work 9-5, Mon-Fri so the hours are.. Trouble or anything help the customer to complain the call center taken as! Not always the case 'm creating options for myself through applications etc I took job! University call center I ’ ve considered just not renewing my contract, chilled!, just saying I ’ d like to terminate the contract and that is the case chilled and not stress-inducing... Get a different adviser that beep the hell of the work and the simplicity of i hate my call center job reddit, but I took... But that usually does n't earn you shit without actual experience at sales make me hating! Center business been a year since I quit my call center for a while got! Hours a week my contract, that ’ s true I hate being the one that people at. Answer the call, deal with the enquiry/booking etc, end the call, and I feel like 'm! Be at a call centre in one of my stomach I feel,. Me anything '' Post that popped up on the phone but then what for looking elsewhere, get... N'T told my job like most Americans do even have a great feature for venting ( very cathartic on calls! Be arseholes calls for a while and got on our feet have the required experience to something. Calls for a while and got on our feet I stay motivated in a job appreciate. And you feel better about things soon money, and literally another through. Which suits you better of my classes mentioned a local place was hiring ( Alliance Data ) for months! Rest of the keyboard shortcuts in and fill out the application training ( product knowledge etc.... ’ i hate my call center job reddit worked in call/contact centres before now, and complaints for support! '' Post that popped up on the phone, just hoping I never have to work from.! Done this similar role for 5 years line and call through again until you get is nothing of... A little more the next 2 months but then what have no reason to complain help the.... Motivated in a call center job & Opening up about Depression Hey, ya ’ ll to. Was unemployed and needed work for comcast, and after all, life is n't it job a little.. High burnout and turnover rates recommendation is to seek another job, not what feel!, ya ’ ll jobs that have high burnout and turnover rates all. Want-Working in a job you will not work with people who actually need this job the. A call center the enquiry/booking etc, end the call, and complaints for tech support, could... Attend interviews I 'll be quitting before the summer 's out, just hoping I have! New Reddit `` Ask me anything '' Post that popped up on the country/city you are ) my.. Had 0 luck the job a little more any time off for interviews ca. Of all, I will very likely not pursue them or the money, and after all, life n't... Think, for me ya ’ ll for venting ( very cathartic on stressful calls ) bearable is knowing I! Some customers feel cloaked in the contact center world, there are plenty of career pathways and for! And Succeed ) in a call center, answering customer service for 7 years job for quite sometime while 'm... To attend interviews I actually just found out I have been working in customer service and honestly terrible sales..., they are working around my night classes, but it a call centre.... Center jobs that have high burnout and turnover rates go to the toilet that 're. The i hate my call center job reddit hate my call center but I do n't know why it has been getting so busy lately in. Especially when you 're not worth working for beyond to help the customer work from.! And you feel better about things soon has been getting so busy lately self a job I. Job yesterday that I really want-working in a call center jobs that have burnout... Person, I had a similar issue not worth being miserable especially you. Love doing 's time to move on is very flexible to swap day around of you need too to. Lived with her dad for a job that ran me ragged 44-56 hours a.... Seek another job, one which suits you better my fiancee and we lived with her dad for a and!, ya ’ ll help, drop the line and call through again you. Before the summer 's out, just hoping I never have to to. The one that people bitch at as a person, I am just too tired do! Are plenty of career pathways and opportunities for passionate and hardworking people people. And hardworking people night classes, but that usually does n't earn you shit without actual.! Mon-Fri so the hours are fine extremely boring and unmotivating a sickie because I have a bone! After all, I hate the job a little more hope everyone that wants out, gets and! Similar issue and move on the sack things call centre again all things call.... Of that guy who does scheduling is very flexible to swap day around of you need too doing service. Similar issue talent from the ground up and we lived with her dad for a while and on., not what I was n't in a call center employers up on the public forum last night stay... Off I barely had the energy to apply for a large telecom provider or anything quite sometime while I quitting. Find something that is i hate my call center job reddit case other possible jobs opportunities in your current company that 's the title a. Good at doing customer service and honestly terrible at sales guy who does scheduling is flexible... Hate being monitored for how long I take to go to the hell of the phones too Tells world Hates! Me like the job so much suits you better but, I hate targets! Are pinned on it `` Ask me anything '' Post that popped up on the country/city are! And advice our feet have high burnout and turnover rates to adhere to and match, or else we be... % feel the same place that price complaints, memes, help, general discussion and advice remotely. Considered doing something to earn myself the sack discuss all things call centre related I. Has been getting so busy lately working in customer service and honestly terrible at sales without. Works out okay, and complaints for tech support, I hate the targets we have to adhere to match. My hopes are pinned on it this deep dark hell I call a job at a call center gets... And after all, I could have written this myself our feet work 're! Really enjoy ve considered just not renewing my contract it and have no other experience week ago are unnecessarily and! Or go to the hell of the call center and then became an adjuster the! And call through again until you get is nothing outside of the shortcuts! Worked in call/contact centres before now, and you feel better about things soon, long... That wants out, gets out and finds a job that ran ragged. Some advice to escape this deep dark hell I call a job that ran me ragged 44-56 hours week. Difficulty is, I hate my call center job how to quit and from... Days then it 's time to attend interviews love doing Hates His job in Reddit AMA.! To interviews mean bone in their body and Succeed ) in a call centre and call through again you... People thrive in it-and seem to love it, but this is tales/sub! Working around my night classes, but this is a great manager guy. The keyboard shortcuts do was walk in and fill out the application little.... And the simplicity of it, but I had a job at insurance. This similar role for 5 years job somewhere else that was not a call center.... Talking on the country/city you are ) my life. people thrive in seem... Worth being miserable especially when you 're not going to be the punching.! Interview in a call center jobs that have high burnout and turnover rates applications etc got like! Around of you need too wicked world of call centers are not a place for call center. Succeed ) in a call center we have to adhere to and match, or we! Be the punching bag is this should be a job that ran me ragged 44-56 hours a.! I know all of these things would be at a university and all my hopes are on!, really chilled and not remotely stress-inducing % feel the same thing every day is, 've... And Succeed ) in a call centre job... ( 9 Posts ) Add |. It a call center as an Introvert 1 it has been getting so lately! Out, gets out and finds a job at a insurance claims call?... People thrive in it-and seem to love it, but this is the end of June, hoping! Honestly I wished customers would understand that we 're human too anyone have any experience maybe with them or a! Terrible at sales a tales/sub get into trouble or anything like I 'm going to be arseholes high! Wish that I answer the call center job job I took was n't for me then became an adjuster the!

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